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Returns / Check-In Associate

OCCUPATIONAL SUMMARY:
The Returns / Check-in Associate inspects all items returned by carriers, determines disposition and routes product to the appropriate area for proper resolution. Communicates the disposition of all customer-related pieces, as well as finalizes product for use in FLS showrooms.
Normal hours of work are Monday ? Friday, 7:00 AM ? 4:00 PM.
ESSENTIAL FUNCTIONS:
Review FLS Systems and Check-In application for the delivery trip assigned; reviews delivery bills of lading for accuracy.
Inspect furniture thoroughly, mark all areas of damage or defect, provide detailed description of the issue in their inspection report and administer proper disposition.
Ensure driver has accurate documentation (i.e., state, sales #, bar-code #, quantity, mfr., style #, and problem) of item being returned.
Record and file claims on damaged and defective items, ensuring that photographs are taken and filed in CS Photos. Process claims for Manufacturers and Carrier chargebacks in FAS system.
Determine correct location or disposition for furniture based on issues surrounding return by consulting with the RMF, INV and the shop.
Assist in wrapping, unwrapping and moving furniture as needed.
Finalize closing trip in FLS Systems; print carrier report, service tags, and auto-process documents; tag furniture correctly after paperwork has been processed.
Ability to operate weight scales and weigh furniture returned from deliveries.
Other duties assigned by supervisor and / or manager.
Be open to suggest any ideas for improvement.
Arrive punctually and consistently for work for normally scheduled hours.
Perform various related duties as required.
Contribute to team effort by accomplishing related results as needed.
The job duties are not limited to the items as described above, duties can be added or changed at any given time.



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