NetSuite Administrator

Reports to: NetSuite Project Manager.The NetSuite Administrator is primarily responsible for assisting the project manager in the implementation of NetSuite. After implementation, the NetSuite Administrator will be the lead person in administrating the NetSuite application on an ongoing basis. Due to the dual nature of this role, this job description divides the key responsibilities into two sections: Key Implementation Responsibilities and Key Administration Responsibilities.
The Administrator should have a thorough understanding of the overall goals of the implementation and be able to make and/or act upon most implementation decisions, in cooperation with the appropriate business unit representatives (Business Analysts).
Key Implementation Responsibilities
During implementation of NetSuite, the Administrator is responsible for:
Implementation of the NetSuite application, working as a key liaison between the NetSuite Professional Services team and the business unit representatives.
Assist the project manager in understanding and identifying customer requirements and development of systems that support NetSuite productivity improvements and enforce corporate policies and procedures.
Assist the project manager in the management of the system configuration, including design and data migration decisions.
Management of User Acceptance testing tasks.
Assist with customization of Forms, Fields, Online forms, and Custom Records.
Key Administration Responsibilities
After completion of the NetSuite implementation, the Administrator will be responsible for:
Maintenance and daily management of the NetSuite application.
General System administration.
System configuration, data integrity and all system-related policies and procedures.
Providing front line support with regards to all aspects of NetSuite and data maintenance.
Primary point of contact to NetSuite Support.
System adoption and satisfaction, including training users on the NetSuite application relevant to their jobs; provide support to users and maintain proper system access; and support end user technical requests.
Monitoring end-user usage of systems, tracking performance, performing daily administrative and support tasks and maintaining and dating system documentation.
Development and implementation of policies, procedures and guidelines to ensure the quality of data and perform regular data audits; resolve of data integrity issues.
Development, functional testing and rollout of customizations, custom objects, new enhancements, application releases and system integration based on user/business needs.
Developing, documenting and following formal policies, procedures and protocols for changes, customization, standards, usage, etc.
Responsible for providing product feedback to vendor and tracking of requested enhancements.
Required Business Skills, Experience and Qualifications
Detailed understanding of common industry standard business practices in Accounting, Order to Cash and Procure to Pay.
In addition to working with NetSuite software, previous experience with the following applications is also desirable: QuickBooks, SalesForce.com, Oracle, SAP, PeopleSoft, JD Edwards.
Experience with software in a ?Software as a Service? (SaaS) environment is a definite advantage, as is experience with financial accounting, customer management and sales force automation software.
Previous project management experience would be advantageous.
Strong analytical and problem solving skills; ability to work creatively in problem solving environment.
Excellent customer service skills; ability to form relationships both externally and internally.
Excellent written and verbal communication skills.
Technical Skills
Working knowledge of Microsoft Office and Adobe Acrobat.

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